Productivity and Soft Skills

Emotional Intelligence (CPE32)


Description
Unit Code: CPE32
TPB compliant CPE: Yes (we think so)
CPE Hours: 2 CPE hours
Enrolment term: 90 days
Price: $110.00 including GST

Overview: Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

Objective: In this course we will explore emotional intelligence and how it can be applied in the workplace.

By the end of this course, you will be able to:

- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others.

Accreditation: NA Details/Format: eLearning Outcome/Learning: Increase your emotional intelligence and... Type: Structured Evidence of Completi...: Certificate CPE Hours: 2

Content
  • How to Use This Guide
  • How to Use This Guide
  • Session One: Course Overview
  • Session One: Course Overview
  • Learning Objectives
  • Before We Begin
  • Pre-Assignment
  • Pre-Course Assessment
  • Pre-Course Assessment
  • Pre-Course Assessment
  • Session Two: History of Emotional Intelligence
  • Session Two: History of Emotional Intelligence
  • A Brief History
  • Gardner's Multiple Intelligence
  • Session Three: Emotional Intelligence Defined
  • Session Three: Emotional Intelligence Defined
  • Definition of Emotional Intelligence
  • The Six Seconds Model
  • Thoughts from the Experts
  • Emotional Intelligence Definitions
  • Session Four: The Emotional Intelligence Blueprint
  • Session Four: The Emotional Intelligence Blueprint
  • Your EI Blueprint
  • Session Five: Optimism
  • Session Five: Optimism
  • What is Optimism?
  • Should I Always Be Optimistic?
  • The ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process
  • Adversities
  • Session Six: Validating Emotions in Others
  • Session Six: Validating Emotions in Others
  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique
  • Session Seven: Emotions
  • Session Seven: Emotions
  • The Seven Human Emotions
  • The Seven Emotions
  • How Sadness and Anger are Expressed
  • How Fear and Happiness are Expressed
  • How Surprise, Contempt and Disgust are Expressed
  • What Do Emotions Tell Us?
  • Positives and Negatives
  • The Emotional Map
  • Wheel of Emotions
  • Your Emotions
  • Session Eight: Setting Your Personal Vision
  • Session Eight: Setting Your Personal Vision
  • Defining Your Principles
  • Understanding Your Values
  • The Qualities of Others
  • Consider Your Strengths and Talents
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • Session Nine: A Personal Action Plan
  • Session Nine: A Personal Action Plan
  • A Personal Action Plan
  • Summary and Recommended Reading List
  • Summary and Recommended Reading List
  • Post-Course Assessment
  • Post-Course Assessment
  • Post-Course Assessment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever