Business Systems

Managing Debtors (CPE19)

Unit Code: CPE19
TPB compliant CPE: Yes
CPE Hours: 2 CPE hours
Enrolment term: 30 days
Price: $275.00 including GST
Resources: Internet, computer, and you!

Overview: The COVID-19 crisis has created overwhelming uncertainty and financial pressure for individuals and businesses alike. For many business owners, financial pressure is a constant cause of stress, and with the impact of COVID-19, the pressures are even greater. More significant is the impact that financial pressure has on the mental health and well-being of business owners. During this crisis, debt collection will be an arduous and unwelcome task, fortunately, there are many avenues to manage debt and garner financial support. Managing debt and debtors is a critical aspect of maintaining cash flow.

Objective: This two-part series covers ethical debt collection processes and methods to manage and monitor debt effectively. Part 1 covers the principles, concepts and legal aspects of debt collection. Part 2 covers monitoring debtors, methods for recovering debts, issuing letters of demand and what happens in court proceedings.

This program constitutes an excellent CPE activity! Trust us after you ace it you will feel incredible and you will receive a Certificate of Achievement from My CPE.

Duration: Suggested reading and research time 120 minutes. A further few minutes are needed to complete the micro assessments which contain just 5 multiple choice questions per session.

Pass Mark: 75% pass mark overall

Assessment Attempts: Two (2).

Accreditation: NA Details/Format: Online Learning Outcome/Learning: Cash is King - Learn ethical debt collec... Type: Structured Evidence of Completi...: Certificate CPE Hours: 2

  • Part 1
  • Welcome
  • Disclaimer/Copyright Information
  • What will I learn?
  • Debt Collection
  • Effective Debt Recovery
  • Legislation
  • Other Legislation
  • ASIC and ACCC
  • Debt collection practices
  • Key Concepts
  • Creditors rights
  • Credit Control Policies
  • Credit Control Policies (cont.)
  • Personal Property Securities Register (PPSR)
  • Principles of debt collection fairness
  • The Debtor’s Role
  • Acceptable Conduct
  • Prohibited Conduct
  • Consequences of unacceptable behaviour
  • Contact for Reasonable Purposes
  • Contact Points
  • Reasonable Contact
  • Call in overdue accounts
  • Recovery plans and measures
  • Policies and Procedures
  • Records
  • Records (cont.)
  • Privacy Obligations
  • Insolvency and Bankruptcy
  • Voluntary administration
  • Liquidation
  • Receivership
  • Bankruptcy
  • Bankruptcy Register Search (BRS)
  • National Personal Insolvency Index (NPII)
  • Learning Outcomes (Part 1)
  • Debt Collection Quiz 1
  • Section 2
  • What will I learn?
  • Managing Debt during COVID-19
  • Monitor Debtor Activity
  • Rights
  • ACCC-ASIC debt collection guidelines
  • COVID-19 Support Measures
  • Emergency Assistance (COVID-19)
  • Financial Hardship
  • Temporary relief for financially distressed businesses
  • Bankruptcy proceedings
  • How to collect a debt
  • Recovering debt from an individual
  • Recovering debt from a Company
  • Letter of Demand
  • Court Proceedings
  • Flowchart - Court Proceedings
  • Records
  • Recording Settlements
  • Learning Outcomes (Part 2)
  • Debt Collection Quiz 2
  • Section 3
  • Learn more about Debt and Bankruptcy
  • Video - Unmanageable Debt - Compare your options
  • Video - Debt collectors pushing people into bankruptcy
  • Video - Consequences of Bankruptcy
  • Video - Declaring Bankruptcy in Australia
  • The End
  • Fact Sheet - Providing temporary relief for financially distressed businesses
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever