Productivity and Soft Skills

Email Etiquette and Productivity (CPE18)

Unit Code: CPE18
CPE Hours: 1
Enrolment term: 60 days
Resources: Internet and computer or tablet.

Objective: Email communication is something we do frequently in the workplace, sometimes 100’s of emails a day are exchanged, depending on our workload and industry. If we get it right, we look professional and achieve the desired outcomes. If we get it wrong, we may appear unprofessional, we might impact a relationship through misunderstandings and may even incur losses in reputation, sales or customers.

Gain tips for professional communication and shortcuts to increase productivity.

Duration: 40 minutes to complete the online learning module. A further 20 minutes is allocated to complete the small Quiz.
Pass Mark: 80% pass mark overall.
Attempts: Two (2).

Have fun, and use our Checklist to enhance your communication techniques.

Accreditation: Approved CPE Details/Format: Online Outcome/Learning: Ability to produce professional email co... Type: Structured Evidence of Completi...: Certificate CPE Hours: 1

  • Learning Resource
  • Feedback - How did we do?
Completion rules
  • You must complete the units "Feedback - How did we do?"
  • Leads to a certification with a duration: 1 year