This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

This unit is Nationally recognised training that leads to a vocational qualification. On successful completion of the unit, learners will gain a Statement of Attainment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.